FAQ

Returns

How can I return my items?

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We hope you love your Curlew shirt, but if you’re looking to return or exchange your shirt for whatever reason, we're here to help! We offer free returns or exchanges within 30 days of purchase. You can return your island shirt for a refund or exchange it for a different size or pattern. Questions? Get in touch. 

Please note the following exceptions to our return and refund policy:

• Returned shirts must have tags still on and be returned in original product packaging.

• Returned shirts must have no visible signs of wear or use.

To initiate a return or exchange, please email hello@shopcurlew.com with your order ID.

Frequently Asked Questions

How do I make sure I order the right size?

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Our sizing reflects a unisex gradiant for comfort on all bodies. We suggest men shop true to size. We suggest women shop one size down; for example, if you typically wear a women’s medium, we recommend ordering a women’s small.

When will my order ship out?

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We are a small team at Curlew! We ask for 3-4 business days to pack and ship your order. During holiday weeks, your order will ship within 5 business days.

If you want to double-check on your order status, send us a note at hello@shopcurlew.com.

Can I change or cancel my order?

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We process orders quickly, so we’ll do our best to help you with any changes or cancellations before your Curlew order makes moves. Send us a note as soon as possible at hello@shopcurlew.com.

How long does a refund or exchange take to process?

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Please give your refund/exchange 7-14 days to get back to you.

Our tiny team is located on the East Coast, so return travel may take up to 5 business days + 3-4 days for processing. Once we have your items checked in, we’ll send the refund your way. Exchange items will be sent out as soon as you request them.

Where can I find my shipping label?

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A prepaid shipping label will be sent to your email once we know which items you’re sending our way.

I have a question about my order, what should I do?

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We are here to help! Drop us an email at hello@shopcurlew.com — we’ll get back to you ASAP. 


Does Curlew ship internationally?

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At the moment, we only ship within the US.

What payment methods does Curlew accept?

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We accept Visa, MasterCard, American Express, Discover, Shop Pay, Apple Pay, and Google Pay.

How should I wash and care for my island shirt?

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Your Curlew shirt wants to be washed on cold and hang-dried.

Who can I talk to about PR and partnership ideas?

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Dave is your guy! Drop him an email at david.mandler@dgm-pr.com.

What is Curlew doing to help the planet?

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Curlew prints were inspired by the salt marshes, oceans rips, and sloped beaches of Nantucket Island. We want these ecosystems to thrive and for this coast to be enjoyed for years to come. 

To support conservation efforts, 10% of Curlew profits are donated to The Trustees for their protection and stewardship of Coskata-Coatue Wildlife Refuge, a pair of scalloped peninsulas at the north end of Nantucket Island and one of our favorite places on earth.

Additionally, we are mindful when choosing packaging. Your Curlew shirt arrives in the world's most sustainable poly mailer. It's made with 100% recycled content, 50% post-consumer content, with a reusable tear strip and recyclable in thin film bins.

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